[deacom]

Anybody?

Hello?

<sound of crickets chirping>

- ben

[Anonymous]

I have used them for the last couple of months on their BYOD plan with good results. Call quality in Miami is much better than Voice Pulse. Only problem I have is that sometimes the phone rings and I hear the caller, but they can't hear me. Normally they call right back and everything is ok. Also sometimes the caller says that I sound like Mickey Mouse. Again, when they call right back everything sounds good.

[PhoneBoy]

I've had fairly good luck with BroadVoice on my Asterisk server as well as their WiSIP phone.

[dmedders]

I have been using BroadVoice since May. I was so impressed with my first line, that I added a second and discontinued some POTS services. Unfortunately, service began deteriorating about three weeks ago. Dropped calls -- voice replaced by fast busy, indicating call processing problems -- became so frequent I have abandoned one of the lines, while BroadVoice is "working on" the problem. They have been promising quick resolution for the past 11 days. Today, I received a basic "does your router work" note from support.

It seems to me BroadVoice has already outgrown their facilities and their support staff.

[danny9n]

I to signed up for Broadvoice in May. At first it was great but then the problems started.I would call people and they couldn't hear me. They sent me a new device so that seems to be working for now. The last 2 weeks my outgoing caller ID shows me as unavailable or unknown. Not to many people answer those type of calls. Even Broadvoice blocks those type calls. I have called them and sent several e-mails. Several tickets were opened and "they are working on it." Well I have had enough. I ordered VoicePulse and received the device today. Everything is working wonderfully. If this keeps up I will be cancelling BV and their 'within 2 weeks" to all questions.

[chex]

Ive been having no troubles with them. I dont use my phone that much, but when I do, ill be on for a couple of hours at a time. No problems. No complaints that people couldnt get thru to me.

I have trouble with the SPA-1000 2.06 firmware, incoming calls would not be picked up when I would pick up the phone. They upgraded me to 2.08 fireware, all problems were solved.

They had bigtime issues with the Voicemail a while ago, they beefed up the system, and now that seems fine.

My last annoyance with them is they dont have a OUTSIDE POTS access-number for the Voicemail system, which is a annoyance for the way I manage my cell phone Similteanous -ring, but I can work around that, mostly.

for $10/month flat, Im happy!

- chex

[steventheamusing]

I've been with Broadvoice for five days. They seem to be having growing pains as I notice that several things that are mentioned on their site are not available and in addition, their Web Portal was down most of the last two days. Here are the issues :?: I have encountered so far:

:?: Not much inventory of area codes of interest to me and the only way to discover what is added is to use the "sign-up" button.
:?: Web portal problems, slow, unresponsive and/or unavailable.
:?: Took three contacts to get my admin password to administer my SPA 3000 -> two e-mails and a phone call. The first response was incorrect, the second correct, but incomplete.
:?: Web portal is missing the ability to see plans/billing rates or call charges.
:?: Portal is also missing the ability to get additional virtual numbers (customer service suggested I send them e-mails to establish these). While it does have the ability to administer them.
:?: The "CommCenter" - likely due to Web Portal/web loads has had some problems (no bottom tool bar on occasion).
:?: Some of the advertised features are in fact "not yet available" such as "listen to voicemail through the web".

On the plus side:
:arrow: Customer service seems generally efficient and helpful.
:arrow: Good voice quality through my DC phone number.
:arrow: The CommCenter application is quite good - simple, straight forward, responsive AND supports Outlook integration.
:arrow: Rates seem to be among the best for the things I'm interested in.
:arrow: Self set-up was pretty simple.


-- Steven