Tribox@Home port clash with SunRocket

[abcd_indya]

Hi,
I have SunRocket VoIP system at my home. I have setup Tribox@Home (1.1) in local network. Since one of my softphone will be dialing from outside the NAT, I have port forwarded SIP (5004-5082) and RTP (10000-10500) on my router to my Tribox@Home ip address which is under following configuration :

internet > Cable Modem > Router > Tribox@Home
|
softphone

Also Sunrocket CPE is connected to the other port of the same router as Tribox@Home .

Now the problem is the SunRocket stops working as soon as I enable portforwarding to my Tribox@home box.. This I guess is because SunRocket needs those port for itself and now these gets forwarded to some other box.

Any work around for this ?

[abcd_indya]

I have following setup for Tribox@Home (TH)

Internet > Cable Modem > Router > TH

I have configured 3 SIP extensions on it.
101, 102 & 103

For 103, I have put NAT = yes and never for 101 & 102. 103 is the extension that will be used outside of home network (which is NAT'ed)

I have port forwarded SIP (5004-5082) and RTP (10000-10500) on my router to my Tribox@Home ip address

Have setup dynamic ip on no-ip.info so that my outside address is available at all time using internet name (abc.no-ip.info)

Also I have following config in sip_nat.conf

nat=yes
externhost=abc.no-ip.info
localnet=192.168.0.0/255.255.255.0
externrefresh=10

and following in sip_additional.conf
[101]
username=101
type=friend
secret=12345
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=never
mailbox=101@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=Rita <101>

[102]
username=102
type=friend
secret=12345
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=never
mailbox=102@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=Atul <102>

[103]
username=103
type=friend
secret=12345
record_out=Adhoc
record_in=Adhoc
qualify=no
port=5060
nat=yes
mailbox=103@device
host=dynamic
dtmfmode=rfc2833
context=from-internal
canreinvite=no
callerid=Guest <103>

internal dialing among extensions (101,102) with softphone works ok..but dialing from 103 to internal doesn't work since the softphone-103 fails to register itself. Softphone is fwd-xlite

BTW domain &amp; sip-proxy on softphone-103 is pointing to abc.no-ip.info
while on softphone-101,102 are pointing to local ip address of tribox@home.
no value in outbound sip proxy for all three

Please help

[mberlant]

If this is true, SunRocket's ATA is not behaving properly.

First of all, why are you forwarding UDP 5004-5082, when your Asterisk is only listening for SIP Registrations on 5060? Second, have you reduced Asterisk's RTP complement from its default of UDP 10000-20000 to 10000-10500? If so, then that setting is good. If not, you need to adjust your router to match Asterisk.

Additionally, as I have said many times here (You read through the previous postings before opening a new thread, right?), there are very few reasons to forward any ports on behalf of a SIP ATA. Have you forwarded any ports on behalf of the SunRocket ATA?

[abcd_indya]

Originally Posted by mberlant

If this is true, SunRocket's ATA is not behaving properly.

First of all, why are you forwarding UDP 5004-5082, when your Asterisk is only listening for SIP Registrations on 5060? Second, have you reduced Asterisk's RTP complement from its default of UDP 10000-20000 to 10000-10500? If so, then that setting is good. If not, you need to adjust your router to match Asterisk.

Additionally, as I have said many times here (You read through the previous postings before opening a new thread, right?), there are very few reasons to forward any ports on behalf of a SIP ATA. Have you forwarded any ports on behalf of the SunRocket ATA?

Thanks for the response.

According to Tribox@Home manual, it was mentioned to port forward the whole range for SIP and that is why I did so. Also I narrowed down the range for RTP to one suggested by you but still doesn't help.

Sunrocket ATA works fine with my same router if I do not forward any of the ports mentioned above on my router. Thus definitely there seems to be clash on SIP or/and RTP ports.

Any help on reconfiguring Tribox@Home to non-standard SIP/RTP port would help. I can try that config and see if I can make both TH & Sunrocket to co-exist as I plan to use SR to be used for FXO connection with TH later. Note I do not have any config info on SR as they do not advertise it outside thus it won't be possible for me to change anything on SR ATA.

[mberlant]

What router are you using? Also, are you getting a public IP address from your ISP, or a private IP address?

[abcd_indya]

Originally Posted by mberlant

What router are you using? Also, are you getting a public IP address from your ISP, or a private IP address?

Netgear 814. Yeah I have a static public address. Note that clients (ext) outside of my NAT on public network can talk fine with my TH server and clients on internal side of NAT. So the setup is fine. I think there is a port clash between SR and TH on 5060. I will need to reconfigure TH on some other ports and ask clients to look for that port. How do I do it, I do not know. Please help. I tried changing sip.conf port but that doesn't help.

[mberlant]

What did SunRocket say when you told them that their ATA doesn't work anymore?

[abcd_indya]

Originally Posted by mberlant

What did SunRocket say when you told them that their ATA doesn't work anymore?

They do not support any change of SIP info nor will they provide me with any details.

I think my only hope now is to reconfigure TH with nondefault port. I do not need to work with other SIP servers so configuring my TH server with nondefault ports should be fine since I can configure my client accordingly and I do not need to interoperate with other VoIP servers.

Can you point me to any documentation to configure TH or asterisk to work on non-default pots for SIP and RTP ? I tried changing sip.conf and rtp.con and appropiate port in client extension settings but doesn't help.

[mberlant]

That wasn't my question. I didn't suggest you tell SunRocket how to fix their errant ATA. I asked what they said when you told them it isn't working.

It is becoming increasingly apparent that Asterisk is not the failing element in your environment. SunRocket's ATA needs to be resilient enough to coexist with other devices on your LAN, and SunRocket's Customer Service should be able to get their ATA working in the presence of other SIP devices. One of the main reasons you are not permitted to make adjustments to the SunRocket ATA is that SunRocket needs to be in control of that. Because of this, they should be held to doing just that.

Look at it this way - what if you had been using Asterisk for a year and then subscribed to SunRocket? You receive the SunRocket ATA and connect it up, but it doesn't work. Which device would you suspect then, the one that has been working all along or the new one that won't work?

[desistud]

I have the same problem in my network and the funny thing is that I am SURE that it is the Innomedia MTA from sunrocket because I have a ATA186 and a PAP2 connected to the same router and both of them are happy with both incoming and outgoing calls and no port forwarding needed until i introduce suncrocket in the mix....
Another thing I have noticed is that if I set the port forwarding my router to the gizmo and let the sunrocket VOIP led come on, then change the setting back to my trix server...both of them are happy with both incoming and outgoing....
Before building my Trix server I had viatalk on ATA and broadvoice on PAP2 and did not need to open any ports in my router. It was when I added Trix server that I fwded IAX and SIP to it...but now sunrocket and Trix clash!!
-DS