Telecom Software Solutions and KPO Services.

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We cater to Telecommunication domain with strong expertise in Service , Development and Support team.

SERVICES:
NETWORK MANAGEMENT: Remote network management ensures that the IT infrastructure supporting departments, locations and services is performing optimally. It involves managing fault and performance across applications, servers and networks and includes:
1.Monitoring the network parameters.
2.Monitoring alarms and events on the network.
3.Providing first level of diagnosis on the network.
BILLING POSTPAID AND PREPAID:The VoIP industry is faced challenges in achieving Margin Optimisation with four main Factors:
ªCarriers Relation-Rates and Contact Management
ªNetwork Management – Optimised routing by rates , capacity and quality
ªFinancial Management – Invoicing on CDR , Credit and Currency and risk
ªManagement of Information - Decision making on Facts rather then Assuming.
ªPanamax offers a full-featured CDR collecting, Analysing and Billing system for VOIP Wholesale Carriers which consists of Server application with web-based interface for all Administrative and User tasks including Configuration and Reporting.
ªWith its unique features empower to increase efficiency in quick decision making, cost cutting and maximize profits. In All, It’s a Complete VoIP Management Solution for Billing of your any number and types of switches and/or, Gateway.
RATES AND ROUTING: The goal of carrier route and performance management is to manage the traffic from various carriers so as to ensure maximum uptime and enhanced quality of service to customers. Our basic service includes:
1.Identifying carriers with low or zero ASRs.
2.Route change implementation.
3.Enhanced service uptime.
4.Enhanced quality of service.
IP MANAGEMENT: The complexity of managing an Internet Protocol network can absorb tremendous human capital drawing resources from an enterprise's core business. Our IP management service allows our customers to off-load peripheral tasks while re-sourcing their existing talent into more productive and rewarding capacities. Our IP management services include:
1.Monitoring IP networks.
2.IP network management.
3.Fault management.
4.Performance management.
TECHNICAL HELP DESK: As business grows in volume and complexity, customers become increasingly demanding for responsive service. Rather than staffing an internal help desk for mundane first level support tasks, many companies find it very cost-effective to outsource this function and focus their internal staff on mission-critical tasks and customer support. Our help desk offering includes:
1.Receive calls from customers for problems.
2.Acknowledge and confirm the customer problem.
3.Provide level 1 support.
4.Initiate call to customers.
5.Update time frame of resolution.
6.Monitor and respond to emails from customers.
7.Monitor and respond to emails from sales.
FAULT MANAGEMENT AND TROUBLE TICKETING: The goal of fault management is to detect, log, notify and fix network problems to keep the network running effectively. Our services include:
1.Identifying faults on the network.
2.Confirming the faults.
3.Opening trouble tickets.
4.Following up on the trouble tickets.
5.Ensuring the fault rectification.
6.Trouble ticket closure.
7.Generating and analyzing reports.
DISPUTES RESOLUTIONS AND FINANCIAL MANAGEMENT: This services includes:
1.Dispute Reconciliation.
2.Traffic Linkage report.
3.Analytical & Negative Margin report.
4.Credit Checks Of Vendors.
5.Collections Follow up of Customers.
6.Auditing Of Invoices.

SOLUTIONS:
Call Center Solution:Call Magic -Complete solution for Call Centers! - With Seamless Multiple Dialing Modes, Multi Campaign, IVR, ACD, Call Recording, Call Barging, Call Conferencing capabilities with pre-integrated CRM, Reporting and database. More….
Broadcasting System:Voice Broadcasting – connecting mass in a time! - for Emergency Broadcasting , Medication Reminder , Public Warning Service, Corporate Announcement , Election campaigning , Mass Marketing providing detail reporting . More…..
IP PBX: Voice Delight – Delight your Horizons! IP PBX with IVR , Call Transfer , Call Conference , Call Parking , DND , Caller ID , Voice Mail , CDR , Video Conferencing ( 3 Way video conferencing ) , Call recording . More….
Retail Soft switch :Voice Rider – Retail Soft Switch with Calling card and Call shop platform having billing , reporting ,statistic for IP and TDM , Powerful Rate-Engine , call recording , Speed-dial , Call Back ,Top-up Account and More….
Customer Relationship Management :PRIXM CRM-complete support for customer relationship management and sales force management system