[edwar.nieves]

hi guys, i have the follow problem:

i have a ATA grandstream 488 connect to asterisk, in sometimes the ATA not ringing and i need restart it. I saw the signalling on CLI and i could see:

-- Executing Set("SIP/504-dd1c", "FROMCONTEXT=exten-vm") in new stack
-- Executing Macro("SIP/504-dd1c", "record-enable|500|IN") in new stack
-- Executing GotoIf("SIP/504-dd1c", "0 > 0?2:4") in new stack
-- Goto (macro-record-enable,s,4)
-- Executing AGI("SIP/504-dd1c", "recordingcheck|19991215-053027|945253827.496") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck
recordingcheck|19991215-053027|945253827.496: Inbound recording not enabled
-- AGI Script recordingcheck completed, returning 0
-- Executing NoOp("SIP/504-dd1c", "No recording needed") in new stack
-- Executing Macro("SIP/504-dd1c", "dial|20|tr|500") in new stack
-- Executing AGI("SIP/504-dd1c", "dialparties.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi
-- dialparties.agi: priority = 1
-- dialparties.agi: callingani2 = 0
-- dialparties.agi: accountcode =
-- dialparties.agi: channel = SIP/504-dd1c
-- dialparties.agi: callerid = 504
-- dialparties.agi: context = macro-dial
-- dialparties.agi: callington = 0
-- dialparties.agi: dnid = 500
-- dialparties.agi: request = dialparties.agi
-- dialparties.agi: calleridname = edwarpc
-- dialparties.agi: extension = s
-- dialparties.agi: language = en
-- dialparties.agi: uniqueid = 945253827.496
-- dialparties.agi: callingpres = 0
-- dialparties.agi: type = SIP
-- dialparties.agi: rdnis = unknown
-- dialparties.agi: callingtns = 0
-- dialparties.agi: enhanced = 0.0
dialparties.agi: Caller ID name is 'edwarpc' number is '504'
dialparties.agi: Methodology of ring is 'none'
-- dialparties.agi: Added extension 500 to extension map
-- dialparties.agi: Extension 500 cf is disabled
-- dialparties.agi: Extension 500 do not disturb is disabled
> dialparties.agi: extnum: 500
> dialparties.agi: exthascw: 0
> dialparties.agi: exthascfb: 0
> dialparties.agi: extcfb:
-- dialparties.agi: Checking CW and CFB status for extension 500

[top] Parsing '/etc/asterisk/manager.conf': Found

Parsing '/etc/asterisk/manager_custom.conf': Found

[top] Manager 'admin' logged on from 127.0.0.1
-- dialparties.agi: Correct AMPMGRUSER and AMPMGRPASS

Manager 'admin' logged off from 127.0.0.1
> dialparties.agi: extstate: 0
dialparties.agi: Extension 500 is available...skipping checks
-- dialparties.agi: DbSet CALLTRACE/500 to 504
-- AGI Script dialparties.agi completed, returning 0
-- Executing Dial("SIP/504-dd1c", "SIP/500|20|tr") in new stack
-- Called 500


The last line show called 500 but i can´t see ringing.

Please, help me with that

Regards