Sending No Caller ID telemarketers to tones?

[chelseadirect]

I recently was attempting to use FreePBX to send blocked callers to the "were sorry" message or to send disconnect tones.

I went to Setup>General Settings> and changed Allow Anonymous Inbound SIP Calls? To No.

Now all calls are going to the "Were sorry this number is disconnected" message. I tried calling it from different phones and caller id is comming through.

Am I using this feature right. This is my first attempt. I dont want the calls screened, I want them to go to the disconnect message.

Thanks in advance.
PS I am using the Trixbox 1.2.3 with all the lastest upgrades.

Thanks

[rd_cortes]

You are using the wrong feature. The "Allow Anonymous Inbound SIP Calls" is an option to allow or disallow calls from SIP peers not authenticated on your system, which you will need if using SIP Providers. The feature you are looking for is Privacy Manager, which can be set in the Inbound Rotes. If you set an Inbound Route and turn on Privacy Manager for that route the system will ask the caller for a 10 digit Caller ID and then pass that on to you, if none is entered the system hangs up.

Good Luck!

[dswartz]

minor nit: he wants zapateller, not privacy manager. a telemarketer calling will receive the SIT ("not in service") tone, and since 99% of them use computer dialers, their system will hangup up then and there. a regular person calling will hear the SIT, but the call will then go thru.

[eric]

Just something to consider...

If you have the PBX and it can answer the calls, why send the telemarketer the not in service tone?

If their system gets that tone, their computer dialer hangs up and calls the next person, no agent involved (the expensive part of their operation). If your route them into an auto-attendant of some type, then their computer connects the agent to your line and their agent is tied up for a few seconds.

Think of it as a reverse denial of service. If everyone tied up their agents for an extra five seconds, telemarketing wouldn't be as profitable.

[chelseadirect]

Thanks for the input. I am aware of privacy manager, that is not the route I wanted to go. I want to use the feature that plays the disconnect tone. I read somewhere to use the method I tried in my first post. But as I said all calls went to that tone. I will explore zapateller. If anyone has a link on this let me know, I will look myself.

As far as the method of tying up a telemarketer, I don't want to make anyone less profitable. I don't like to be called as that is not how I like to do business, but telemarketing has been around for many, many years, and creates many jobs. It is still around because obviously it works for some and some people don't mind it or it would not be used at all by anyone. I believe people should have a choice and we have caller id and devices such as this to make our choice. So as a business owner myself, I don't want to hurt anyone else's business. But thanks for the tip.

[rd_cortes]

The Zapateller link: Nerd Vittles

Good Luck!

[chelseadirect]

Thanks for the reply. I already followed those directions. I have that setup. My problem is that when I choose Setup, General Settings, and set Allow Anonymous Inbound SIP Calls to No. All the calls seem to be going to the disconnect tones. SO I am back where I started from.

Basically when I enabled that feature as suggested if I call from number that has the caller id, it still goes to the disconntect tones. I only wanted one that had no caller id info.

I will mess with it again though thanks

[dswartz]

you want Zapateller(nocallerid). this will play the SIT if there is no CID present, but for normal callers it won't. warning: i've found a lot of telemarketers pass junk like 'unknown', 'unavailable', etc...

[chelseadirect]

Well then forgive me but I cannot find that feature. Do you have info or a link or something so I can figure out how to implement that. Thanks