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Old February 28th, 2006, 03:02 AM
sryan2k1 sryan2k1 is offline
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Join Date: Jan 2006
Posts: 13
sryan2k1
Default Multiple Lines, Line Busy/Outgoing Selection

I've found plenty of information on how to route in multiple lines, but I havent found an example that makes sense to me for outoing lines, lets say we have 5 phone lines and I want the first 4 in a "Pool"

If someone tries to make an outbound call it would check line 1, if its busy then try 2 and 3 and then 4, finally giving a congestion or whatever I decide if there are no more lines availble


Thank you for your help!

-Spencer
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Old March 1st, 2006, 04:31 PM
isepic isepic is offline
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Join Date: Dec 2004
Posts: 190
isepic
Default RE: Multiple Lines, Line Busy/Outgoing Selection

If you're using AAH you can put the trunk sequence in the outbound routes... so g0, g1, g2, etc.

otherwise, I think you can use it via the dial command....

exten => _whatever,1,Answer
exten => _whatever,2,Macro(dialout-trunk,1,dialedoutnumber)
exten => _whatever,3,Macro(dialout-trunk,2,dialedoutnumber)
exten => _whatever,4,Macro(dialout-trunk,3,dialedoutnumber)
exten => _whatever,5,Macro(dialout-trunk,4,dialedoutnumber)
exten => _whatever,6,Congestion

This will go through all the trunks, and then present congestion, or you can even use one of the sound files to say no outbound routes available, try your call again later or whatever.
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