[cyberwisdom]

I'm new here. I searched the forums but couldn't find this problem elsewhere with incoming calls. I setup AAH for the first time following Nerd Vittles tutorials using Broadvoice. I'm able to make outgoing calls and comunicate between extensions with no problems. However, I can't recieve incoming calls, they go directly to the Broadvoice voicemail. If I disable voicemail in BV I get a busy signal.

I ran AAH in verbose mode and turned on debugging. Attached is the debug output text I recieve when an incoming call comes in as well as the sip.conf, sip_additional.conf and extension.conf files. I've changed phones, IP's, passwords, Etc so I don't get a bunch of calling/hacking but everything else is the same.

If anyone can Help I would appreciate it greatly.

[cyberwisdom]

Here is my sip.conf as it didn't let me attach more than 3 files:

; Note: If your SIP devices are behind a NAT and your Asterisk
;  server isn't, try adding "nat=1" to each peer definition to
;  solve translation problems.

[general]

port = 5060           ; Port to bind to (SIP is 5060)
bindaddr = 0.0.0.0    ; Address to bind to (all addresses on machine)
disallow=all
allow=ulaw
allow=alaw
context = from-sip-external ; Send unknown SIP callers to this context
;callerid = 



#include sip_nat.conf
#include sip_custom.conf
#include sip_additional.conf

[mberlant]

Hi. You must have missed the few times we encountered this problem here, but the details you included here made it easy to spot the problem.

At the end of your "register=" statement in sip_additional.conf you have the incoming call pointing to extension 1001, using the syntax /1001. About two months ago BroadVoice made a change in their SIP servers that affects the Asterisk community. You need to change this to /786735XXXX, matching your phone number just as in the rest of the statement.

Then you need to go over to extensions_custom.conf and create or modify the [from-pstn-custom] context to include a line on the order of "exten => 786735XXXX,1,Dial(SIP/1001,30,t)". You may call a macro, dial directly or accomplish this feat however you like, as long as it does what you want, which is to pass calls to your BV DID number over to your desired extension or ring group.

[cyberwisdom]

OK, made the change to the sip_additional.conf file. I had it the way you suggested it originally, I had changed it to an extension just to see if that worked.

I also added the following lines to the extensions_custom.conf file however it still doesn't recieve calls:

[from-pstn-custom]
exten => 786735XXXX,1,Dial(SIP/1001,30,t)

Do you know if what I added is correct and if there is anything I need to add?

Thanx for your help on this!

[mberlant]

If we're lucky you took me too literally in my suggestion. Please replace the Xes above with the rest of the digits in your BV phone number.

[cyberwisdom]

I did do that. Just didn't want to post my number again.

Any other sugestions?

Thanx again for your help!

[cyberwisdom]

OK, After reinstalling Asterisk@home twice and achieving the exact same results I figured out the issue.

I needed to setup a DID route. No where in the tutorial of of Nerd Vittles, chayden.net, or another tutorial I found on the web did it say that in order to use Broadvoice incoming service you needed to setup a DID route.

However, I did finally find one other user who had the same issue and he/she resolved it by adding a DID Route.

My question now is, does everyone need to setup a DID route always? Or is this something specific to Broadvoice or even to the Asterisk@Home version 1.5?

By the way, putting the extension, phone number, or nothing at all in the register string allows me to register appropriately with broadvoice. I didn't have the problem some others had by having the extension at the end. (Weird huh?)

Thanx for your help!

[montee4]

I was able to get around this problem with the new A@H Beta that was just released. Does anyone know if they made a specific change to solve this problem?

[cyberwisdom]

It seems to be an issue with AAH 1.5

Most of the tutorials were written for version before 1.5 and since you say 2.0 beta works fine then It seems to be confined to only 1.5.

[AlexanderBell]

A DID route is not necessary with BroadVoice IF you follow the complete Nerd Vittles tutorial. If you mix and match advice from multiple tutorials, you'll usually end up with something that doesn't work. So pick your poison and then stick with it. :lol: