[MustardMan]

Hi there,

Is there any reliable way to link Asterisk with Contact Management software such as ACT or Maximizer or ?

What I'd like to do is have the Contact Management software open up customer information based on the Caller ID of incoming callers. I envision the contact management software running on a Windows PC with a Caller ID client connected to both Asterisk and the contact management software. Seems like it would be useful enough that someone would have done something like this by now.

[MustardMan]

Surprised nobody replied with this info. Turns out there is a project called AstTAPI. It's a driver for Windows. Since Windows already has TAPI support built in it basically gives Windows direct access to Asterisk for Caller ID incoming and outgoing events plus a lot of other stuff.

Any Windows application that supports TAPI such as Outlook can use it. So far it works great. I can dial out via Outlook contacts and with an added application called IdentaPop I can have Outlook pop up contacts info based on incoming caller ID. Pretty slick!

[TomChez]

Thanks for the info. I haden't looked into it yet - but will be checking it out this week.

[Cunk]

Nice. I haven't quite gotten this far into my Asterisk setup but this sounds like it will be useful for showing off some of the "gee wiz" aspects of Asterisk to the non-techies here that don't quite seem to get the point.

[mchapman]

Originally Posted by MustardMan

Surprised nobody replied with this info. Turns out there is a project called AstTAPI. It's a driver for Windows. Since Windows already has TAPI support built in it basically gives Windows direct access to Asterisk for Caller ID incoming and outgoing events plus a lot of other stuff.

Any Windows application that supports TAPI such as Outlook can use it. So far it works great. I can dial out via Outlook contacts and with an added application called IdentaPop I can have Outlook pop up contacts info based on incoming caller ID. Pretty slick!

I just posted a question regarding e-mail and text-to-speech and then noticed this post. Seems like it would be possible to setup a method to allow e-mail sitting on the Windows box to be read by Festival or some other text-to-speech engine. How to do this...I haven't a clue. Has anyone done anything like this, or is it even possible?

Mike Chapman